Music-On-Hold Services
by
Klotron
With the right music-on-hold, you can increase sales and attract prospects.
“A first impression you can never get back, so make it a good one .” Get the On-Hold-Experience™ by Klotron .
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We understand how hosted and dedicated PBX's work and implement all your tracks.
All sound files are set up to be modified and changed by for any season or event.
We create exciting tunes with just the right words that attract attention and many feature our own creative "Sound Masters!"
Music-On-Hold Options by Klotron
With the right music-on-hold, you can increase sales and attract more customer for your company.
“A first impression you can never get back, so make it a good one.” That is a lesson that we all need to remind ourselves often. So how we create great audio spots? It has as much to do with listening to you and learning about your customer’s and prospect’s needs. There are times the right tune; combinations of words can create emotion and moved us to do great things. At Klotron, that is our goal.
So, Where Do We Start?
With a few questions, we need to think about an answer. I encourage you to read the next part and write down the first things that come into your mind. We want emotion, not reasoning at this moment.
Question #1
You meet a client or prospect in passing in the lobby of a hotel. You only have a few seconds to tell that person or persons about your product or company
What do you want them to know?
we provide…, we offer…, at our company we…, did you know….
Question #2
If you put a person on hold, what is the average time I expect them to be on hold?
The follow-up question is; do I need a separate message for internal staff.
Question #3
Why do you put a client or customer on hold?
We ask that question because sometimes the customer will ask that very question, and we can answer the question and build a tighter bond.
On-Hold-Experience™
With those three questions answered, we create the On-Hold-Experience™ following a proven formula with three parts. Intro Punch + Message + Sounds to Soothe, Make You Think = An On-Hold-Experience™ (OHE).
Sounds That Work
In one of my first companies, we created our own on-hold music. It was not too many weeks before a client asked to be put back on hold. I later had lunch with Jeff, and I wondered why he asked such a question. Jeff explained the tone, and the sounds were so good it allowed him to take a moment and sit back in his office and think.
We later created a web page with the audio that allowed anyone to come and listen and have a chance to grab a moment to think.
That’s our mission, what we enjoy doing.
On-Hold-Experience™ is a Trade Mark of Klotron. All text copyright Klotron 2020, All Rights Reserved
Great “On-Hold-Music” shares similarities with a Podcast
First, you need a good background sound, and then you need an introduction that gets the listener’s attention. With those two things in mind, good on-hold or Podcast tracks should pause from the message, taking a moment to let the listener think about what they just heard. Finally, the message needs to be a mix of your message and sounds that emphasize the message or story you want to impart. Did you know that more than fifty percent of a movie are background sounds?
One more thought. Don’t be afraid to use your on-hold moment to tell a short story; we all love stories with the write acoustics.
ABOUT
More Than Just Sounds
Klotron is proud to bring you people with experience and know-how to help you do more selling and supporting your prospects and clients. Our concierge support and personal service are second to know one.
